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Globalize Your Forms

posted on Saturday, January 14, 2006 12:34 PM by mcfunley

Here's another form I had to fill out twice, from nespresso.com:



Nespresso is a Swiss subsidiary of Nestle, which I assume is the reason that this form ignores the "city, state, zip" convention we have here in the U.S. and instead opts for "zip, city, country, area (state)." It's far from impossible to rearrange the fields based on the requestor's IP (it doesn't really need to work perfectly), and I wish they had gone to the trouble. It would have saved me 30 seconds retyping my info and ten minutes complaining about it.

I also take issue with the practice of using the "last, first" name entry method on website forms. I would guess that forms are built this way because this is how users are represented internally, and nobody involved in the development of the site is paying much attention to it from the external user's point of view. This curiosity may have been necessary when dealing with printed forms, but it isn't necessary now and this is contrary to the way humans in the Western world think about their names. I never encounter this without messing it up the first time.

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